Alaska Airlines Flight Services Suspension Due to IT Outage

Alaska Airlines is currently experiencing a major disruption due to a technical issue. Due to this, Alaska Airlines grounded its entire fleet Thursday evening due to a systemwide IT outage, disrupting thousands of travelers nationwide. This situation began on October 23, 2025, and has mainly affected flights by Alaska Airlines and Horizon Air.

The timing is challenging for the airline industry which is already under pressure from a government shutdown affecting air traffic control operations. As a result of the grounding, passengers are being urged to check their flight statuses before heading to the airport, which creates uncertainty for many travelers. On a brighter note, Hawaiian Airlines, which is part of the same company, is continuing to operate normally.

Here’s a closer look at what is happening and what passengers should keep in mind.

All Alaska Airlines Flights Disrupted Across the Country

Alaska Airlines flights are grounded worldwide on Thursday after the airline said it is experiencing an “IT outage affecting operations.”
This glitch affected many travellers and even caused major consequences in tourism sector and hospitality in Portland, Seattle, and Anchorage.
This has always been the start of a tough adventure for travelers when it comes to booking hotels.
They have to handle the extra stress of flight cancellations and delays which make the whole experience even more frustrating.

What happens to U.S. Tourism Due to IT Issues With Alaska Airlines?

Being an important service provider for both domestic and international routes, Alaska Airlines has offered an unmatched number of flights and services to travellers. Similarly, the IT service failure causes flight cancellations and delays to major U.S tourism hubs. The whole U.S tourism system must deal with the consequences caused by IT failure while Alaska Airlines manages the crucial repairs.

Alaska Airlines IT Outage: Affecting Travel Plans for Thousands!

Alaska Airlines has grounded all flights after experiencing an IT outage on Thursday, causing hundreds of delays and cancellations.
On October 23, 2025, Alaska Airlines suffered an entire outage of its IT system and it could not handle check-ins, ticketing, and boarding processes for several hours.
It resulted in over 10,000 passengers being affected by the suspension of all flights across the country.
The airline began working on the problem and released a statement advising passengers to check their flight status before reaching the airport in the meantime.
Along with, the airline provide refund and free rebooking options to the affected passengers as they outlines in the Alaska Airlines cancellation policy.
Alaska Airlines did not give a clear explanation for the issue which led many customers to express their anger on social media, especially since their holiday and business travel plans were disrupted as well.
This situation highlighted for travelers that air travel can still be affected by technical problems.
The flight cancellations particularly impacted business travelers who were on tight schedules, had important meetings and deadlines to meet.

Affected Routes and Flight Details

As we discussed earlier, Alaska Airlines issued a four-hour ground stop on Thursday evening due to an information technology problem that plagued its systems. It affected many domestic and international routes served by Alaska Airlines. Passengers coming through the hubs of Seattle–Tacoma International Airport, Anchorage International Airport, and Portland International Airport were impacted as well.

Seattle to Los Angeles (AS 110) – Canceled
San Francisco to Seattle (AS 330) – Delayed
Anchorage to Portland (AS 420) – Canceled
Seattle to New York (AS 800) – Canceled

If you are traveling internationally with Alaska Airlines, be aware that flights to and from destinations like Mexico and Canada are now affected. Alaska Airlines runs smoothly without any major issues, but this situation has highlighted the importance of these efficient systems in place for airlines to prevent problems.

Note: If you have booked a group booking with Alaska Airlines that is disrupted, you will get a full refund or accommodation under the Alaska Airlines group travel cancellation policy.

Alaska is Planning to Fix The Outage And Resume Normal Functioning

Due to Alaska Airlines’ flight suspension, the airline worked with its IT team to resolve the issue as quickly as possible. The airline has resumed its operations on the morning of October 24 to a certain extent, although there were still some delays. The airline will refund for cancelled flights and will provide a pass to rebook on the upcoming flight based on availability.

Alaska Airlines took clear steps to help the affected travelers when flights were suspended. If passengers needed assistance with their travel plans, the airline responded by rebooking them on new flights and offering travel certificates to make things easier. The airline is doing the following to help those who were left stranded:

Adding extra flights to bring travelers back home.
Working with other airlines to assist in getting customers where they need to go.
Partnering with local hotels to offer temporary accommodations for stranded travelers.

Final Thoughts on Alaska Airlines’ Ongoing IT Issue!

As we informed, Alaska Airlines is facing an IT outage issue, which has had a big impact on its operations. It led to many cancellations and delays that impacted a lot of customers. Additionally, this situation had a ripple effect on hotels and tourism in major cities across the United States. Alaska Airlines needs to get back to normal operations to help the tourism industry bounce back. This highlights the importance of travelers being flexible and staying informed. It is wise for them to prepare for unexpected changes to their travel plans. It is crucial for Alaska Airlines to improve its technology related to tourism so that travelers are better equipped to handle surprises during their trips.

Are you among those whose flights are disrupted by Alaska Airlines and need assistance with your flight? Just call Grouptripo at Call Us : +1-833-894-5333 now, and our professionals will assist you immediately to resolve your query as early as possible.

Frequently Asked Questions

Why did Alaska Airlines ground flights across its network?

Alaska Airlines is dismissing its flight across the network due to a systemwide information technology failure at the primary data center. The failure affected the entire system for flight operations, which led to a temporary ground stop to ensure safety. The disruptions resulted in flight delays and cancellations on October 23, 2025 but a flexible travel policy covered all the affected passengers.

How long did the Alaska Airlines grounding last?

The recent Alaska Airlines grounding lasted about eight hours from late Sunday afternoon to 11:30 pm on October 23, 2025. This follows a shorter and separate grounding in July 2025 that lasted three hours due to an IT outage.

Did the IT outage affect Alaska Airlines?

Yes! A recent IT outage caused Alaska Airlines to ground all its flights around the world on Thursday evening, which led to cancellations and delays. The airline has since restored operations but residual delays may have occurred.

What caused the outage on Alaska Airlines?

Alaska Airlines faced a significant issue when a problem at its main data center caused flights to be grounded across the country. This happened on October 23, 2025 and was the result of a critical piece of equipment failing unexpectedly. Although the situation led to major disruptions in operations for Alaska and Horizon Air flights, the airline assured everyone that it was not caused by a cyberattack.

How many flights were affected due to Alaska Airlines' grounds?

More than 229 flights were affected due to the grounding by Alaska Airlines. The airline has since restored flight operations but the additional disruptions are expected as they work to reposition aircraft and crews.